How to get help from us
We are a delivery only service and our office is not open to the general public. If you require food support contact us directly during our office hours which are Mon - Fri 10am - 2pm by either:
Our office in Hexham is staffed by our friendly support workers between 10am and 2pm Monday - Friday. If you call or contact us outside of these hours and leave a message we will attempt to contact you when we are next in the office. If we fail to make contact with you then we cannot make a delivery to you.
- Calling us on 01434 700068 (please leave a message if it's busy, we will call you back)
- Calling or texting us on 07958000719
- If texting please include your name as we will call you back.
- Emailing us at getintouch@westnorthumberlandfoodbank.org.uk
- Using the form on our contact page.
- Contacting us via our Facebook page.
Our office in Hexham is staffed by our friendly support workers between 10am and 2pm Monday - Friday. If you call or contact us outside of these hours and leave a message we will attempt to contact you when we are next in the office. If we fail to make contact with you then we cannot make a delivery to you.
We politely ask that you contact us to arrange your delivery before 12pm on the day before it is due (see delivery days below) if you contact us after this we cannot guarantee you a delivery and you may have to wait until the next week.
Our delivery areas and days
We complete our deliveries on Tuesdays and Thursdays. Our area is split geographically so that we can maximise use of resources and ensure each household receives only 1 delivery per week.
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Tuesday
Western side of Hexham (NE46 2, NE46 3) A69 corridor to Haltwhistle
Allendale North West of Hexham
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Thursday
Eastern side of Hexham (NE46 1) Tyne Valley to Prudhoe
North East of Hexham
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We also deliver to all the small villages and hamlets within the surroundings of the areas listed above!
