How to get help from us

If you’re struggling and need assistance, our helpline is open Monday to Friday, 10 am - 2 pm. Call or email us to discuss your situation confidentially, and we’ll work to get you the help you need. Please be aware we are a delivery only service and our office is not open to the general public. 
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• Calling us on 01434 700068 (please leave a message if it's busy, we will call you back)
• Calling or texting us on 07958000719
  • If texting please include your name as we will call you back. 
• Emailing us at [email protected]
• Using the form on our contact page.
• Contacting us via our Facebook page.

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Opening hours

Our office in Hexham is staffed by our friendly support workers between 10am and 2pm Monday - Friday. If you call or contact us outside of these hours and leave a message we will attempt to contact you when we are next in the office. If we fail to make contact with you then we cannot make a delivery to you.

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Our delivery areas and days

We deliver to all of 'West Northumberland', this covers an area as far as Byrness in the North, Ponteland in the East, Gilsland in the West and Allenheads in the South. The map below illustrates our coverage:

We deliver 5 days per week. We aim to deliver on a day 1 for day 3 basis, so if you call on a Monday we will aim to deliver on a Wednesday, Tuesday we will aim for Thursday etc. This can be subject to geographic limits and our capacity on the day. If we are unable to deliver to you due to your location, we may offer you a supermarket voucher to an equivalent value to your food delivery. This will be an electronic voucher, can be for a number of different stores and can be sent to a mobile phone.

East

Corbridge
Ovingham
Ovington
Riding Mill
Stocksfield
Wylam
​Prudhoe
Ponteland
Stamfordham
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South

Allendale
Catton
​Allenheads
Ninebanks
Whitfield
Blanchland
​Whittonstall

West

Bardon Mill
Haydon Bridge
Haltwhistle
Greenhead
​Gilsland
Newbrough
Fourstones

North

Acomb
Wall
Humshaugh
Walk
Bellingham
Falstone
Kielder
Otterburn
​Elsdon

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We also deliver to all the small villages and hamlets within the surroundings of the areas listed above.

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